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The guide create customer happiness.
Instructors: Self Paced
Validity Period: 30 days
20 Future Coins as Cashback
Why this course?
This bite sized module highlights the importance of creating happy customer base. It takes the learner through the journey of customer touchpoints and explains the way to make a difference at each touchpoint. The course also explains the use of customer empathy map.
|Pre Assessment_Customer Touchpoints Management
|Customer touchpoint management_Module 1 (9 pages)
|How To Create A Customer Journey Map? (3:00)
|Customer touchpoint management_Module 2 (10 pages)
|Customer Empathy Map (3:00)
|Post Assessment_Customer Touchpoints Management
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