Customer Touchpoints Management

Customer Touchpoints Management.

The guide create customer happiness. 

Language: English

Instructors: Self Paced

Validity Period: 30 days

₹299 including GST

20 Future Coins as Cashback

 

Why this course?

Description

This bite sized module highlights the importance of creating happy customer base. It takes the learner through the journey of customer touchpoints and explains the way to make a difference at each touchpoint. The course also explains the use of customer empathy map. 

Course Curriculum

Pre Assessment_Customer Touchpoints Management
Customer touchpoint management_Module 1 (9 pages)
How To Create A Customer Journey Map? (3:00)
Customer touchpoint management_Module 2 (10 pages)
Customer Empathy Map (3:00)
Post Assessment_Customer Touchpoints Management
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