Customer Touchpoints Management

Customer Touchpoints Management.

The guide create customer happiness. 

Language: English

Instructors: Self Paced

Validity Period: 30 days

₹299 including GST

20 Future Coins as Cashback


Why this course?


This bite sized module highlights the importance of creating happy customer base. It takes the learner through the journey of customer touchpoints and explains the way to make a difference at each touchpoint. The course also explains the use of customer empathy map. 

Course Curriculum

Pre Assessment_Customer Touchpoints Management
Customer touchpoint management_Module 1 (9 pages)
How To Create A Customer Journey Map? (3:00)
Customer touchpoint management_Module 2 (10 pages)
Customer Empathy Map (3:00)
Post Assessment_Customer Touchpoints Management
Course Feedback

How to Use

After successful purchase, this item would be added to your courses.You can access your courses in the following ways :

  • From the computer, you can access your courses after successful login
  • For other devices, you can access your library using this web app through browser of your device.


Launch your GraphyLaunch your Graphy
100K+ creators trust Graphy to teach online
Unlearn 2 Learn Academy 2024 Privacy policy Terms of use Contact us Refund policy